Indifferent service at San Francisco Wolford Boutique

September 7, 2012 under Wolford

Apathy – I feel that this is the best word to describe the attitudes of staff at Wolford in San Francisco.

I didn’t have much time in that city, but it was very important for me to see this Wolford boutique, partially because I am a blogger, but partially because this is my most exciting destination for shopping.

I walked in with my guy and at first I thought that they had another customer there already.  But when I saw that person moving mannequins, I realized that she is actually one of the staff.

Well, my confusion came from her outfit – she was wearing jeans and some kind of casual flat white shoes.  After she finished, she hopped behind the counter, thus hiding her bottom half and looking more like an employee.

The young lady who greeted me was wearing black textured fishnet pantyhose and a knee length skirt.  She was polite, but somehow I didn’t feel any enthusiasm.  Even though she answered my questions well, I could sense her lack of passion about the product.  The product knowledge was there, yet somehow this experience didn’t feel personal at all.  It felt as if this interaction was robotic and I couldn’t figure out how come it begun to bother me so much.

What could it be?  I didn’t know if my expectations are too high after being welcomed so nicely in their Toronto location by a manager who sincerely loved the product even before she got hired.  Could it be that these women are just there to work their shift, without actually having any interest in this kind of stuff outside of their work hours?

I don’t want to paint too bad of a picture here, the service wasn’t bad at all, just indifferent.  I dream about visiting all the Wolford boutiques around the world, but somehow I am not excited about returning to this one.

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What is Customer Service Like at Fogal Hosiery in Vancouver?

May 8, 2012 under Fogal


Yesterday was a bit of a frustrating experience for me.  You see, I never actually owned a pair of Fogal hosiery.  I decided to send my guy to buy me some from the local Fogal boutique that recently opened in Vancouver.  He went there, but returned empty-handed.

What happened?

“I didn’t get any customer service”, he said.  Turned out that when he came to the store, there was only one person working (the manager) and she was talking to a female customer.  He picked out something that he liked from the sample display and asked the manager three times for that specific item in size Medium.  All that needed to be done was to run the purchase through the cash register, that’s it!  After being in that store for some time (15 minutes according to his estimation), he walked out.

I was surprised, last time I was there I got really good service.  So I picked up the phone and called up the boutique.  The explanation I got was that the staff is trained to stay with the customer that they started working with until the end.   She explained that the other customer seemed to be very needy and required assistance.  That’s why the manager could not interrupt her conversation with the other customer and go to the cash register to process a sale.  I agree to an extent here, but if you are the only staff in the store, sometimes you need to multi-task.  She was polite and of course she apoligized, but there was no offer extended to compensate for that unfortunate experience.

I wonder if his gender made any difference.  Could it be different if it would be a woman coming in to make a purchase?  I find that sometimes in high end stores staff only watch out for their “target market”.  They may not even greet a customer if for some reason they don’t think that this person is going to buy much because of their youth or simple clothing.  I really hope that’s not the case since my first experience with Fogal was quite positive.

I am sad that it didn’t work out.  Maybe some day I’ll order it online or buy it in Toronto’s store.  This time, instead of Fogal, I went to the Wolford boutique that is literally across the corner from them and purchased another pair of Neon 40 in Cosmetic shade (skin tone).  You see, my guy was too upset to go back to the Fogal store.

I am still open-minded about the Fogal brand and I judge people favourable.  At least for now I prefer to think that it was simply inexperience of the staff  person to multi-task while working alone with multiple clients.

Note Added Later: I heard from some of my fans that they went to Fogal and got good customer service.  So maybe it was just a day of bad luck.  I would also like to say that I had AMAZING customer service at Fogal in Toronto. What is customer service like at Fogal for you?  Would love to hear.

 

Fogal in Vancouver (I’ve been asked about the location – so far listed in Yellow pages only)

1012 Alberni Street

Vancouver, British Columbia

1 604 685 6722

(also goes under Fogal Legwear Canada Ltd)

 

*Friends, the only funding for this blog is from the shop section.  Please indulge your pantyhose obsession and show some support for my work!  Your purchases make this blog possible.*

Seamless pantyhose – Wolford

November 4, 2011 under Wolford

Seams have always left their imprints on me after wearing my pantyhose and I never even wondered if it can be any different.  However, I keep on hearing about SEAMLESS pantyhose.  What does it mean?

I was talking to another person today about seamless pantyhose and it looks like there are several brands out there with such styles.  I was wondering if anybody here would know which brands currently have this model.  Please let me know, I’d like to try them some day!

I’d assume that one of the benefits would be that there will be no marks from the seams left on my skin after wearing them.  Such marks take up to 40 minutes to fade.  For this reason models are required to come to photoshoots in loose clothing without any underwear to avoid marks.

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OK, adding some information at a later date, 3 months after.  I tried seamless pantyhose that a friend gave me to try – excellent feeling, very nice idea.  Too bad that they all tend to be so expensive!

Wolford seamless pantyhose in white shade

Wolford Fatal 15 in White

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Update, 8 months later – my fan David from Canada sent me some seamless Wolford!  That was amazing.  Wow, thanks! Now I have it in different colours.

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Update… a a few years later.  David from Canada got me Fogal.  Seamless Fogal pantyhose called Una is very nice.  Low rise.  Beautiful!  It was even featured in my newsletter.

Una low rise seamless tights, Fogal

*Friends, the only funding for this blog is from the shop section.  Please indulge your pantyhose obsession and show some support for my work!  Your purchases make this blog possible. You may find some seamless styles too.*

Fogal una seamless pantyhose in black