Fogal Hosiery Boutique in Toronto is Closing Down

December 11, 2014 under Fogal

fogal boutique in toronto is closing down out of business

Sad news! I just got an e-mail from Fogal in Toronto saying that they are closing down and having a great sale. Vancouver boutique already closed in the summer, and now Toronto location follows.

When Vancouver boutique closed down, I remembered bad service experience and the fact that Wolford is around the corner, and thought that it’s no wonder. But Toronto boutique actually had really good customer service!

One last boutique left in North American is in New York City. I have no news yet if it’s shutting down or not, maybe some New Yorker can tell me.

Someone told me that this is their strategy now to close down the retail stores and start to sell Fogal brand in other big upscale department stores. Fogal’s stay in Canada was quite brief (2012-2014), perhaps other legwear brands presented a lot of competition since not many people know even what Fogal is.

Below is a photo of Fogal seamless Una tights from that boutique.

Fogal una seamless pantyhose in black

My Deja  Vu at Toronto Fogal Hosiery Boutique

August 28, 2014 under Fogal

my visit to Fogal hosiery boutique in Toronto - legwear - customer service review and purchasesFogal is one of my favourite brands for hosiery. They have an amazing reputation and quality. So far my customer service experiences varied, so I choose to only go to the location where I know it’s excellent – Toronto Fogal Boutique.

Last time I’ve been to the Fogal store was 2 years ago, so I was really looking forward to another visit. One of my fans, David from Toronto, who helped me get more Fogal pantyhose before, invited me to go shopping there.

As we approached the store, I was wondering if the same person, Melanie, who helped me last time was still there. To my delight, as I opened the door, there she was! Melanie even remembered that I was from Vancouver. Can you imagine that level of dedication to the clients?
Fogal boutique in Toronto - store front - hosiery shop on Bay Street, DowntownI told Melanie about my trip to Cuba and how I managed to wear Fogal Cuban heel pantyhose there. It was so much fun, I wanted to get something similar since Cuban heel is so rare to find these days.  She told me about a style of pantyhose that is similar to the stockings used for the Great Gatsby movie with a fancy design on the heel.

So I grabbed a few pairs, including an ultra sheer 6 den, and tried on the samples available in the store. Actually, I even had a look at the stay ups, but since fall is almost here, I decided to stick with pantyhose. Just for the record though, they are of very good quality.

Melanie, another female associate, and David gave their feedback as I was putting on all the samples in the change room. The 2nd associate there (sorry, didn’t get her name) even gave me some tips on how to put on the backseam to make it straight.

I would like to express my gratitude to David from Toronto for taking me out to the boutique and for buying these wonderful pantyhose for me. I ended up with new 3 pairs of Fogal (Brooke, Clelia, and 6 den) to take back to Vancouver and lots of good memories from the store.

My visit to Fogal pantyhose store in Toronto, Ontario, Canada

 

What is Customer Service Like at Fogal Hosiery in Vancouver?

May 8, 2012 under Fogal


Yesterday was a bit of a frustrating experience for me.  You see, I never actually owned a pair of Fogal hosiery.  I decided to send my guy to buy me some from the local Fogal boutique that recently opened in Vancouver.  He went there, but returned empty-handed.

What happened?

“I didn’t get any customer service”, he said.  Turned out that when he came to the store, there was only one person working (the manager) and she was talking to a female customer.  He picked out something that he liked from the sample display and asked the manager three times for that specific item in size Medium.  All that needed to be done was to run the purchase through the cash register, that’s it!  After being in that store for some time (15 minutes according to his estimation), he walked out.

I was surprised, last time I was there I got really good service.  So I picked up the phone and called up the boutique.  The explanation I got was that the staff is trained to stay with the customer that they started working with until the end.   She explained that the other customer seemed to be very needy and required assistance.  That’s why the manager could not interrupt her conversation with the other customer and go to the cash register to process a sale.  I agree to an extent here, but if you are the only staff in the store, sometimes you need to multi-task.  She was polite and of course she apoligized, but there was no offer extended to compensate for that unfortunate experience.

I wonder if his gender made any difference.  Could it be different if it would be a woman coming in to make a purchase?  I find that sometimes in high end stores staff only watch out for their “target market”.  They may not even greet a customer if for some reason they don’t think that this person is going to buy much because of their youth or simple clothing.  I really hope that’s not the case since my first experience with Fogal was quite positive.

I am sad that it didn’t work out.  Maybe some day I’ll order it online or buy it in Toronto’s store.  This time, instead of Fogal, I went to the Wolford boutique that is literally across the corner from them and purchased another pair of Neon 40 in Cosmetic shade (skin tone).  You see, my guy was too upset to go back to the Fogal store.

I am still open-minded about the Fogal brand and I judge people favourable.  At least for now I prefer to think that it was simply inexperience of the staff  person to multi-task while working alone with multiple clients.

Note Added Later: I heard from some of my fans that they went to Fogal and got good customer service.  So maybe it was just a day of bad luck.  I would also like to say that I had AMAZING customer service at Fogal in Toronto. What is customer service like at Fogal for you?  Would love to hear.

 

Fogal in Vancouver (I’ve been asked about the location – so far listed in Yellow pages only)

1012 Alberni Street

Vancouver, British Columbia

1 604 685 6722

(also goes under Fogal Legwear Canada Ltd)

 

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