Malware Repair Scam from Microsoft – Beware!

June 17, 2013 under News

Recently I’ve been getting calls from strange numbers.  Finally, they got a hold of me, saying that it’s Microsoft calling and they were getting reports from my computer that there is a malware problem.  This Malware Repair Scam from Microsoft as they claim to be turns out to be very popular.

I’ve heard of this scam before I got the call, so obviously I knew that I am talking to some guy in India rather than to Microsoft.

Just out of interest, I asked which computer since I’ve got several in the household.  The answer was vague, saying “the one you use most often”.

I asked if they could describe what computer it is exactly (ex. Dell, Toshiba …) and so on, but of course the dude kept on avoiding the question.

Eventually I said to tell me my IP address, since they claim they really got reports from me and so on.  The answer I got was “we are not authorized to discuss it”.

The reason why I am telling you this is so you can be aware.  They change their number, they change their lines and scripts.  But don’t be tricked!

I had a similar call once saying “we are calling from your bank because your credit card got a prize…”  I asked which bank, since I have several bank accounts.  Here is how the rest went:

– What bank was that, I have several?

– HSBC

– No, I never used that one.

– RBC

– I closed my account there long time ago.

– Oh, sorry, it’s actually Scotia Bank!

– No, I only have a debit account from there.

– It’s TD Bank!

– OK, was that an American currency or a Canadian currency credit card?

– ?????

– OK, bye guys!  You are obviously not calling from MY bank about MY credit card.

 

Scammers get smarter every day.  Thus, if you are in doubt, ask them questions to make sure it’s for real.  They know your address and your name from the phone book, that’s not a big deal.

 

UPDATE ON JULY 10

I got a call again from “Jason” who barely understood me.  He said that he is calling from Microsoft and they were getting reports from my computer for a long time about malware.  I asked him 3 times where they are located.  He said that in Columbus, Ohio.  I later said that I have a Mac and right away he apologized and that was the end.

2 Responses to "Malware Repair Scam from Microsoft – Beware!"

  • nylondude says:

    I work as a computer repair tech and we get at least 2 people a week with this scam. The other big one is the ransomware that says they computer is locked because of illegal activity by a major government agency and will seek legal action if u dont pay them within 2 days. Ive had 2 people that actually payed it to. Keep in mind that if they do know your name and other personal info u still need to be careful because they might have gotten access to your facebook. Best thing to do is get as much info as u can from the caller and write it down and take your pc to any knowledgeable tech company to get a straight answer.

    • admin says:

      Yes, that’s horrible what people do to trick others.

      My friend had a Ukash virus, that ransomware, that she managed to get rid of eventually and to recover her files, but not without being scared out of her mind that she may lose all the work and family photos on that computer as a result.

      I had 3 different phone numbers calling about this thing, it looks like they alternate their phone numbers.

      This is another good reason not to use last names and real birthdays online… you never know who’ll do what with it.

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